Shipping policy
Processing Time
All orders are processed and packed within 1-3 business days of placement, excluding weekends and public holidays. We usually aim to get orders shipped same day if orders are placed before 12pm Monday - Friday**
If your order includes a pre-ordered item, your entire order will be shipped only once all items are in stock.
We do not partially ship orders.
**varies due to staff time availability in store
Shipping Method
We ship all orders using Australia Post. Delivery times and services are subject to their guidelines and network.
Delivery Timeframes
Delivery times vary depending on your location and the shipping service selected at checkout.
Once your order has been dispatched, delivery is handled by Australia Post and is outside of our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.
Tracking
Where available, tracking information will be provided once your order has been shipped.
Delays
We are not responsible for shipping delays caused by Australia Post, including delays due to weather, peak periods, or other unforeseen circumstances.
Incorrect Address
Please ensure your shipping details are correct. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us at [Insert Email Address]. We will assist you in line with Australia Post guidelines and Australian Consumer Law.